Offering convenience and flexibility is one of the best ways to cater to your clientele, especially when it comes to complex home projects. By providing virtual consultations, customers can meet with you and your dedicated flooring team from the comfort of their own homes. You can help them realize their decor design and style while offering advice regarding which products look best in their homes.
From the first steps of choosing new flooring to having it installed, customers appreciate guidance throughout the process.
Replacing floors can be daunting and overwhelming, but you can keep the process from being stressful. You can help your clients research and settle on a plan so they can get the floor they want.
Encourage your customers to look at every available flooring. This is the time when they can let their imaginations run wild while also taking stock of what they want their budget and design to look like. Once they have a good idea of how they want their flooring to look, you can start helping them figure out how to achieve their dreams.
Your virtual flooring consultation gives your clients the space to figure out their price range that fits perfectly with their needs.
Offering virtual flooring consultations keeps home improvements safe and convenient. They can easily choose from your extensive assortment of flooring choices, including tile, hardwood, carpet, and more. If they are considered with sanitary issues with flooring, don’t forget to mention any of your antimicrobial options.
Once they have decided on a floor style they would like to visualize, the next step is to take a picture of the room they would like to improve and simply show it to you over the web meeting. They can even bring you to their room during the video call! The consultant will be able to make some quick recommendations or use the photo and later assist with using a visualization software to help the customer see all the possibilities unfold before their very eyes with a realistic conception of how their new floor might appear.
Changes in the world have inspired us to rethink how we should approach how we stay connected with clients while showcasing our products. Virtual flooring consultation allows retailers to do a virtual consultation via zoom or phone at any time convenient to customers.
You want to demonstrate that you work hard to keep your customers and their families as safe as possible. We all face the same challenges, but we work every day to adapt and improve, so it’s important to provide this option to consumers.
Plus, it makes it easier for customers to simply book an online or phone appointment so you can offer insights for their projects and offer solutions.
If you want to go one step further in enhancing customer service, you have to think about getting them the most up-to-date pricing and availability for what they want. VendorPriceBook makes this easy by providing flooring suppliers and retailers a cloud-based application for instant communication. No more flipping through pages, searching through emails – VendorPriceBook is here to help stop the chaos and streamline communication.